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  1. imp
  2. Troubleshooting

Troubleshooting

Troubleshooting the imp box

  • WiFi Reset - The Red Button
  • imp Can’t Connect to WiFi During Onboarding - Troubleshooting Suggestions
  • What kind of cords are these? How do I know if I'm using the right ones?
  • My imp is in screening mode, but greenlist messages are not being left on my answering machine.
  • Adjusting Ring Counts so the landline answering machine or network voicemail work with the imp.
  • My imp box has no power.
See all 11 articles

Troubleshooting the imp app

  • My app is frozen.
  • All calls are reporting with no Caller ID.
  • imp is reporting no Caller ID.
  • I put in the wrong landline number.
  • The log-in button doesn’t work.

LED Lights

  • LED Guide: What do all these colors mean?
  • My LEDs are both green.
  • Both of my LEDs are solid blue.
  • My LEDs are both yellow.
  • I can’t quite tell what color this LED is: It looks like several colors at once.
  • My LEDs are both red
See all 22 articles
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