Troubleshooting

Troubleshooting the imp box

• imp Can’t Connect to WiFi During Onboarding - Troubleshooting Suggestions
• What kind of cords are these? How do I know if I'm using the right ones?
• My imp is in screening mode, but greenlist messages are not being left on my answering machine.
• Adjusting Ring Counts so the landline answering machine or network voicemail work with the imp.
• My imp box has no power.
• Scam calls are still coming through.

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Troubleshooting the imp app

• My app is frozen.
• All calls are reporting with no Caller ID.
• imp is reporting no Caller ID.
• I put in the wrong landline number.
• The log-in button doesn’t work.
• imp is reporting the wrong caller ID.

LED Lights

• LED Guide: What do all these colors mean?
• My LEDs are both green.
• Both of my LEDs are solid blue.
• My LEDs are both yellow.
• I can’t quite tell what color this LED is: It looks like several colors at once.
• My LEDs are both red

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