Please check connection points on the imp box and at the wall to ensure that the power supply is sufficiently installed.
Sometimes, power outlets only work with a light switch also turned on in your home, or could have a tripped breaker. Please confirm that this is not the case for your outlet.
If the issue persists, please contact support by selecting "Submit a request" below, by emailing help@joinimp.com or calling 800-374-0056.